DELIVERY


DELIVERY: 

Orders will usually be despatched the next working day or within 1-2 days of purchase during busy times.

United Kingdom:

FREE UK delivery on all orders over £70

Royal Mail Tracked or UPS (2-4 working days) - £4.95

Europe (EU):

FLAT RATE OF £22

ALL CUSTOMS , FEES AND TAXES INCLUDED.

We can now ship straight to your door without extra customs charges, fees or taxes being added on arrival. A flat rate of £22 for all orders will be applied at checkout and the price you see is the final price.

There will be no surprise charges or fees upon delivery, just as before Brexit.

NORWAY & SWITZERLAND are not included in the above for the time being.

If you have any concerns about postage costs, customs, duties and taxes please email david@emilandberta.com before ordering or message us on Instagram. 

We send via UPS, which may take 3-5 business days to reach you.

Europe (Non EU) + (Norway & Switzerland):

We offer Royal Mail Tracked delivery. Price calculated at checkout. 

For heavier parcels we use couriers (ParcelForce, DPD or UPS, these are usually delivered within 7-10 working days). 

Any applicable customs charges, import duties and taxes are to be paid by the customer. Our estimated delivery times above do not account for any potential delays due to customs.

If you have any concerns about postage costs, customs, duties and taxes please email david@emilandberta.com before ordering or message us on Instagram. 

Rest of the World:

USA - FREE SHIPPING ON ALL ORDERS £250 AND OVER! 

Orders are sent via Royal Mail Tracked delivery or another tracked courier service (both may take from 6 to 20 working days to arrive). 

If you require a faster delivery service please email us: david@emilandberta.com for a quote. 

During busy times like Christmas deliveries to USA and Australia might take up to 4-6 weeks, due to custom delays, please bear this in mind. 

Our shipping prices are calculated according to the size and weight of your order and the address of delivery. To calculate the costs of shipping please add the items that you wish to purchase to your basket. An instant quote can then be provided in the shopping cart, simply enter your delivery address details into the estimate shipping section. 

If you wish to place a large order but under £200 please contact us before ordering and we will find the best price for delivery.

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Please note that delays in delivering international mail do happen from time to time, so allow extra time for them to arrive, it should be delivered within 15 working days. Parcels are considered lost after 30 working days. All late or undelivered parcel queries will be resolved once the 30 working days have passed. Luckily missing post happens on rare occasions and we are always here to support you in case of any queries. 

Emil and Berta Ltd is not responsible for any import duties or additional taxes which may be payable on receipt. (Except for countries within the EU, for which the pre-paid option is chosen at check out).

If you are having trouble placing an order or having any queries please e-mail us at david@emilandberta.com